This page explains how to reach the editors of this guide and where to go for help with a casino account. We are an independent information site about DieselWin, not the casino. We cannot log in to your account, see your balance, change your details or speed up a payment.
Address and contact
Use the channel that matches your question. Writing to us about a casino account will only delay you, because we would have to send you back to the casino.
| Channel | Use it for |
|---|---|
| [email protected] | Questions, corrections or feedback about the pages of this guide |
| DieselWin live chat (Contact Support button on the casino site) | Anything about your casino account: login, deposits, withdrawals, bonuses, documents |
| VIP messenger or priority line | VIP members’ account questions, through their manager |
We do not run a telephone line and do not publish a postal address. Please never send passwords, card numbers or identity documents to our e-mail; we do not need them and will delete them.
When you write to us, a clear subject line helps: for example “Correction: withdrawal page” or “Question about affiliate links”. Tell us which page you mean and, if you think a figure is wrong, where you saw the current one on the casino’s site and on what date. Messages in English are easiest for us to handle.
The casino’s own support is the right place for anything that needs access to an account. Its live chat runs 24/7 and is reached through the Contact Support button on the desktop site, the mobile site and the iOS app. Have the e-mail on your account ready, along with screenshots of any error.
What happens when you write to us
We read every message sent to the site e-mail. If you point out an outdated figure, we check it against the casino’s own pages and update the guide with a new date. Questions about how this site works, such as how we use affiliate links, are answered by the editors.
We do not pass your message to DieselWin or to anyone else, and we do not use your address for marketing. Messages are kept only as long as needed to deal with them, as described in our Privacy Policy. If your message is about a gambling problem, we will point you to free, confidential help from GamCare and BeGambleAware, which can offer far more than an information site can.
